REGSMATE™ – TERMS OF SERVICE

(WhatsApp / Image-Upload Bot) – Last updated: 27 May 2025

IMPORTANT – PLEASE READ CAREFULLY.

BY SENDING A MESSAGE TO, OR OTHERWISE INTERACTING WITH, THE REGSMATE™ WHATSAPP BOT YOU:

IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.

1. THE SERVICE

1.1 What we do

RegsMate™ is an automated question-and-answer service that uses large-language-model (“LLM”) technology with retrieval-augmented generation (“RAG”) to provide short, plain-language summaries of publicly available UK construction-related regulations (including Building Regulations, electrical and gas-safety law, Approved Documents, British Standards, guidance notes, etc.).

1.2 Communication channels

The service is delivered solely via:

1.3 Beta nature

The Service is provided on a beta/experimental basis and may be suspended, modified or discontinued at any time without notice.

2. CRUCIAL DISCLAIMER – INFORMATION ONLY / NO PROFESSIONAL ADVICE

2.1 NO PROFESSIONAL RELATIONSHIP.

YOUR USE OF THE SERVICE DOES NOT CREATE, AND IS NOT INTENDED TO CREATE, ANY PROFESSIONAL, FIDUCIARY OR DUTY-OF-CARE RELATIONSHIP BETWEEN YOU AND DO LAB LTD, NOR DOES IT MAKE US YOUR DESIGNER, ENGINEER, SURVEYOR, BUILDING-CONTROL BODY, SOLICITOR OR OTHER ADVISER.

2.2 INFORMATION ONLY.

ALL CONTENT GENERATED BY THE BOT (“RESPONSE(S)”) IS PROVIDED “AS IS” SOLELY FOR GENERAL INFORMATIONAL PURPOSES. IT IS NOT TAILORED, NOT VERIFIED, AND NOT A SUBSTITUTE FOR OBTAINING SITE-SPECIFIC, QUALIFIED, AND INSURED PROFESSIONAL ADVICE.

2.3 HALLUCINATIONS & ERRORS.

YOU ACKNOWLEDGE THAT LLM SYSTEMS CAN – AND SOMETIMES DO – PRODUCE FABRICATED, OUT-OF-DATE, INCOMPLETE OR OTHERWISE INACCURATE STATEMENTS (“HALLUCINATIONS”). WE DO NOT WARRANT THAT ANY RESPONSE IS CORRECT, COMPLETE, CURRENT OR FIT FOR ANY PURPOSE.

2.4 MANDATORY INDEPENDENT VERIFICATION.

BEFORE RELYING ON, OR ACTING UPON, ANY RESPONSE YOU MUST:

2.5 ASSUMPTION OF RISK.

YOUR RELIANCE ON ANY RESPONSE IS ENTIRELY AT YOUR OWN RISK. DO LAB LTD ACCEPTS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR LOSS, DAMAGE, COSTS OR EXPENSES (DIRECT OR INDIRECT) ARISING OUT OF, OR IN CONNECTION WITH, ANY USE OF OR RELIANCE ON ANY RESPONSE.

3. USER OBLIGATIONS

4. INTELLECTUAL PROPERTY

5. PRIVACY

Personal data is handled in accordance with our Privacy Policy (https://regsmate.com/privacy). Please minimise the personal data you send and ensure you have consent where applicable.

6. LIMITATION OF LIABILITY

6.1 EXCLUSION OF CERTAIN LOSSES.

TO THE MAXIMUM EXTENT PERMITTED BY ENGLISH LAW WE SHALL NOT BE LIABLE FOR ANY:

EVEN IF FORESEEABLE OR WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

6.2 CAP ON DIRECT LIABILITY.

OUR TOTAL AGGREGATE LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE SERVICE SHALL NOT EXCEED THE GREATER OF: (i) £50, OR (ii) THE TOTAL AMOUNT YOU ACTUALLY PAID US FOR THE SERVICE IN THE SIX-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

6.3 NON-EXCLUDABLE LIABILITIES.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, (B) FRAUD OR FRAUDULENT MISREPRESENTATION, OR (C) ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

7. INDEMNITY

You agree to indemnify and hold harmless Do Lab Ltd, its directors, employees and agents from and against all claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from or relating to:

8. SERVICE & TERMS CHANGES / TERMINATION

9. GOVERNING LAW & JURISDICTION

These Terms, and any dispute or claim (including non-contractual disputes) arising out of or in connection with them or the Service, are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.

10. GENERAL

11. CONTACT

Do Lab Ltd (company no. 16477523)
128 City Road, London EC1V 2NX, United Kingdom
Email: support@regsmate.com
Web: https://regsmate.com

BY CONTINUING, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPT THESE TERMS IN FULL.